Comprendia’s mission is to improve communication in the life science industry, and a big part of this is opening up more of a dialog between companies and researchers. We think social media is a perfect venue for discussions, and are co-founding a biweekly life science chat on Twitter. Life scientists and company representatives can openly discuss issues important for advancing research through a better understanding of the challenges faced by each.

Many life science companies have a presence on Twitter, but we see them mostly as being in broadcast mode, simply tweeting about products and promotions and not engaging with scientists. We were approached by one life scientist on twitter who wanted us to connect them with a company as their efforts to engage with them regarding a large equipment purchase had not been fruitful. With an email, we were able to connect them, but the process would have been much easier if the company had been available and responsive on Twitter.

Life scientists have questions directly relating to existing products as well as ideas for new ones. Companies want to hear this information and ask questions about their performance and perception. A Twitter chat will bring the two sides together in an informal and trackable way, accepting discussion topics from all interested. We can also use the chat to help life scientists through the personal challenges many face during their PhD or postdoc, as most of us on the company side have been through similar struggles.

Angela Alexander (@thecancergeek) is one of our favorite life scientists. She’s a postdoc at the MD Anderson Cancer Center, and she had the idea for the chat while we were talking on Twitter about our recent post about life science hashtags. This underlines another benefit to interacting with life scientists–they’re brilliant and creative! She is our co-founder and we’ll both be moderating the chats. She’s already thought of many discussion topics already.

The chat will take place alternating Wednesdays at 4 p.m. PT beginning September 14th, using the hashtag #ls_chat and led by the @ls_chat Twitter account. Following the lead of Andrew Spong’s fantastic post on how to start a tweet chat, we’ve also started a life science chat wiki. To participate, visit the wiki and sign the guestbook and submit and/or vote on discussion topics. Check out the calendar, then log into Twitter at the designated time, follow @ls_chat and the #ls_chat hashtag (a search column in Tweetdeck or Hootsuite works well) and join the discussion. We’ll provide summaries of the discussions afterward. Also, like our Facebook page for announcements and summaries. As always, contact us if you have a question or suggestion, and you can email the ls_chat team directly too.

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A recent survey of life science marketers found that 52% plan to increase their level of new and social media advertising in 2011. The study, conducted by life science consulting firm Comprendia LLC, was comprised of thirty-three respondents working in the non-FDA regulated sector, dealing with products for research use only. When asked which social media applications were most utilized, Twitter and Facebook were the top results, with 58% and 39% using them daily or one or two times a week, respectively. Respondents indicated that social media monitoring is also prevalent, with more than 60% indicating they track mentions of their brand on social networks. The long term effects of these trends are unclear, but it is possible that increased interaction between these life science companies, their customers, and independent science communicators portends the development of better products and increased progress in biotechnology research.

These results indicate a shift from traditional, broadcast marketing such as print advertisements and even online banners to new, more engaging methods such as social networks and blogs. Are life science marketers fully ready for this drastic change, which involves much more engagement with their scientific customers? When asked how they’d create the additional content needed for new and social media, 67% of life science marketers indicated that their existing staff would allocate time. Anticipating this unreasonable expectation, respondents were also asked about partnering with existing websites such as science blog aggregators. Initial interest in collaborating with existing entities was low, but respondents indicated a willingness to work with web 2.0 sites such as Benchfly, LabSpaces, Science 3.0 and Scientopia, and events such as ScienceOnline.

The results of the survey were presented at the ScienceOnline 2011 conference in January, where several involved in the ‘science 2.0’ movement expressed interest in working with life science companies. These blogs and sites are filling an important niche as scientific content is becoming scarce on traditional sources such as newspapers. Some bloggers expressed concern with corporate content intermingling with their own, an issue that does not exist with traditional media where distinctions between editorial and advertising content are usually clear. However, ideas for creating new boundaries emerged from discussions at the conference, and all of the findings from the meeting and this report can be found at http://comprendia.com/lifesciencesm Support from life science companies could bolster the independent science entities, resulting in more scientific information being disseminated to the general public via these routes. Company representatives, bloggers, or writers who are interested in participating should fill out this form.

Mary Canady, Founder of Comprendia, said “Life science companies appear eager to embrace social media, and it is clear that forming close partnerships with independent science entities such as blogging networks and open science conferences are necessary. New advertising models that will meet the companies’ needs while not sacrificing the integrity of the science communicators will result in a collaborative environment benefiting all involved.”

Comprendia is a California-based LLC which develops social media marketing plans for life science and biotechnology companies. Comprendia is actively implementing related strategies and tactics in a variety of projects and also provides monthly life science social media workshops and customized training. Based on the results of the survey, we’ll begin with a Twitter Workshop March 10th.

Want to know what life science marketers are doing about social media and how you can keep up? Take our short survey and be the first to get the report in a few weeks:

http://bit.ly/lifescismsurvey

Note that it is intended for people involved in the marketing and sales of non-FDA regulated products (e.g., products sold to the research market).

Contact us with any questions and feel free to distribute to your marketing, BD, management or sales colleagues (functions vary due to size of company).

Life Technologies Social Media Word Cloud made using the RSS Feed and Tagxedo (click to enlarge)

Word or tag clouds are visualizations which help us to understand the meaning of an aggregate of text by correlating the size of the words with their prevalence in it. As the title suggests, the picture shown here describes the concept best. While the depictions are often correlated with blogs, twitter streams, and other social media, their utility extends beyond this area. In this post, we list several ways that life science companies can use word clouds to understand customers’ needs and adapt marketing and communication strategies to meet them.

1. Analyzing Social Media Sentiment. For the life science marketer, comments made by life scientists on social media applications represent an ‘amorphous’ form of market research. Instead of direct questions being asked and answered, researchers give candid opinions about research areas, products, events, or anything else they want to talk about. As an example, check out the word cloud made from the Society for Neuroscience 2010 meeting tweets. From this cloud, you can see that important topics at the meeting were Glenn Close‘s talk, an article about spooky coloured auras (from a non-American author), and that the exhibit hall booths were well represented. The raw data must be aggregated and analyzed, these associations may not be clear just from the word cloud. However, it concisely shows the ‘buzz’ at the meeting without having to read a single tweet. As such, word clouds can be used effectively understand and communicate the sentiment from conferences, tweet streams, forums, blogs, etc.
2. Market Research. Although traditional surveys produce data that is more structured than social media sentiment, we’ve found that word clouds can be used to effectively capture important take home messages in market research. As an example, for our client 89 North we surveyed fluorescence researchers to determine the requirements for the fluorXchange, a web 2.0 resource for scientists. We got excellent answers to our open ended questions, and made a word cloud from all of the text. From the visualization, we confirmed that a major ‘pain’ for these researchers was related to improving the signal to noise in their experiments. As a result, we chose to include a wiki along with a forum which would allow them to upload experimental images and fully discuss signal to noise issues. For another example, see the word cloud from our poll of San Diego Biotechnology Network members we used to plan the 2010 meetings.
3. Social Media Messaging and Voice. Just as external social media sentiment is amorphous, a company’s collection of posted content, from different individuals and departments, can be nebulous. The image for this post is from all of Life Technologies‘ (LIFE) social media over the past ten weeks. It is comprised of 16 Twitter accounts, two Facebook pages, and their YouTube channel, you can see the RSS feed here and even subscribe to email updates. The archive contained about 1,000 items posted from LIFE representatives. Note that ‘cell’ is the most prevalent word, and terms relating to DNA sequencing are also prominent. Does the makeup of this cloud represent the topics that their customers are interested in? Also, notice that there a few ‘feeling’ words, such as thanks, friends, and love, but that most of the words are about science or events. Is this the proper level of engagement that LIFE should be using? Interestingly, the word ‘market’ is prominent, due to the fact that they have tweeted about the ‘market size’ of an area in several instances–are life scientists interested in this topic? Also, from many accounts LIFE is trying to make strides into human health, is that reflected in their social media? From the outside it is difficult to determine whether the content and voice matches their objectives. If your company don’t yet have enough social media data to analyze, consider using other communications such as tech service logs. Note: Our purpose is not to be critical of LIFE, they are doing a fantastic job as one of the most active life science companies in social media. We’d like to start a dialog in this area and we are grateful that they are ‘blazing a trail.’
4. Internal Motivation. Word clouds based on customer needs can help life science marketing, sales, and technical service groups convey a common message in everyday conversations, marketing materials, and can even help with product development. Help your team to understand by being creative: post or distribute ‘customer clouds’ in sales guides, give easy-to-update framed clouds for desks, or post them in hallways. Do ‘company clouds’ match your intended message? If not, make your own to emphasize words which more closely match your desired voice and post or distribute them. With cool tools like Tagxedo, you can make them artistic and in any shape, as we did with the LIFE logo above.

Other tools to create tag clouds are Wordle (many artistic options) and TagCrowd (fewer artistic options, but word removal available). In addition, several Twitter and Blog tools will generate word clouds. We did this analysis for free, but it did require that we archive the information for 10 weeks, as the free tools rarely allow for this. At our Social Media for Life Science and Biotechnology Workshop 4 we discuss the paid and free tools, and ways to aggregate raw data from life science social media and analyze it.

If you think that this technology seems too simple, consider that the more complex sentiment analysis software designed for larger brands requires much more data. Try word clouds with the data you have in house, you may be surprised with the insights you will gain and the ability to communicate your message internally and externally.

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Each post in our Life Science Marketing Plan series will help you piece together a ‘map’ that is representative of the analyses and learning process that will help you define your marketing strategies and tactics for the year. In the first part of this series, we provided and outline and described why marketing plans are needed for life science companies of all sizes to meet their goals. In this post, we’ll define the first half of the components in detail. Let’s get started!

1. Executive Summary. Even though this part of the marketing plan is at the beginning, it is written at the end. Writing a marketing plan is like a journey, and at the end of it you will have learned a lot and have a clear understanding of the strategies and tactics needed to help you reach your goals. Keep in mind that several people, especially senior management, will read only this part of your marketing plan, so summarize the report here and don’t worry about being a bit redundant. Feel free to reference figures and tables in the report for easy and quick analysis. Also, if there’s a point you’d like to make to senior management (e.g., I need a bigger marketing budget to meet my numbers!) this is a good place to make your case.
2. Situational Analysis. Before getting started on an in-depth analysis, you need to provide details about your products, internal factors, and external trends which will help explain where you’re starting from. Remember that the marketing plan is a tool to help you communicate to others, so this is a good place to step back and set the stage so that anyone in your company who reads the plan will understand it clearly. Be very literal and don’t worry about explaining things you think everyone knows, such as defining the products included in the marketing plan and that big acquisition that occurred 3 months ago (a safe bet you’ll need to include that these days). In this section you will describe broader issues such as the life cycle stage of your products and any history that is relevant such as trends in the industry and current attitudes about your company’s brand.
3. Sales History and Forecast. This is fairly self-explanatory, but sometimes a bit tricky depending on when you are writing your plan. Because you normally need to start your plan well before the year ends, having a full year of sales history is difficult. In my experience, projections are normally used to estimate sales for the current year, and remember that sales fluctuate from month to month (e.g., December is usually lower) so base the remaining months’ sales based on these changes. Sales forecasts for the year that the marketing plan describes may need to be done at the end of the report, as the complete analysis may be needed to make predictions. Consideration of the historical sales growth, the size of the marketing budget in comparison to yearly revenue, and other factors will be important. In addition, my experience has been that ‘top down’ forecasts are sometimes given to marketing and product managers, indicating the revenue growth they must achieve in the coming year. While this is sometimes disheartening, the marketing plan can be used to explain why a higher budget is needed if these growth figures are too ambitious. A general rule of thumb is that the marketing budget should be at least 10% of the annual sales for the products it supports. In practice, I’ve seen the budgets run much lower than this, perhaps because marketing is sometimes under-appreciated in life science companies. However, it’s a good number to shoot for, and a strong marketing plan will provide confidence to the management that you will meet your goals if given the appropriate budget (and be prepared to work hard to reach them if your wishes are granted!).
4. Market Research. One of the objectives of a marketing plan is to ensure that your company continues to be driven by the market. In other words, you need to know about your customers’ needs and about factors that are driving their purchases, and there is no substitute for getting this information straight from them. Market research can be done many ways–you can buy off-the-shelf reports (Price $3-10K), hire a company (broad price range, $5K minimally), or conduct research yourself (price varies greatly). The scale can be large or small, from online surveys of hundreds to phone interviews of 10. Larger and purchased surveys will give you estimates on the size and growth of the market and each company’s share of it, while smaller surveys help you understand your customers more on a personal level (which is very important as we’ve discussed). Another consideration is whether you want the survey to be blind, and whether it should focus on only your customers or more broadly. One of my fantastic mentors Michael Gonzales told me once at the start of a market research project to define very specifically what internal decisions you need to address before you begin, and write each question to definitively provide answers to them. There is no point in posing a question unless it will have an unambiguous effect on a decision that you will make. It is easy to get carried away designing questions related to your company or products, as you’re curious about so many aspects, but keeping your objectives clear helps to focus the effort. Questions should center around the customers’ needs and habits and how they relate to your product development and tactics. What are their daily struggles or ‘pains’ in the broad area of your products? What conferences are they attending this year, and which publications do they read? Perhaps most importantly, you should give customers a chance to give you any feedback they have for you in an open-ended format, as they’ll often have great ideas and opinions and appreciate being heard. Even with a focused effort, you’ll learn a lot about your customers and their needs, and can use the information all year for many different purposes.

   After you’ve completed these tasks, you’re well on your way towards completing your ‘journey’ towards defining your marketing strategy and tactics. The way the pieces fit together will become even more clear after the next post in our series, The Life Science Marketing Plan, Part 3: Components (Second Half). Sign up for updates so you won’t miss anything, and see the whole series here.

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