Posts Tagged ‘customer’

Understand Life Science Customers Better With Do-It-Yourself Infographics

Previously we talked about creating personas and avatars to help life science marketers understand the people who buy their company’s products. Personas are descriptions of customers which help in understanding their likes, dislikes, and needs. Infographics are images which use visual elements to depict data, and by using them for personas, they provide an easy reference guide for your team to use for everything from product development to content generation. Here, we show you how to use an online tool and our template to create an infographic persona for your life science customers. We found an application called Easel.ly in beta form and were happy to learn that the company is from our hometown, San Diego. We should mention that it was evident that the tool is in its early phase as there are several glitches. The tool allows you to place their graphics or your own and resize, place, and color them. We wanted more options, such as the ability to create graphs, more fonts and more colors, but we were able to create a simple infographic which also serves as a template. We created a generic and fictitious profile for a set of customers for life science consumables […]

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Getting Personal With Your Customers

When I was in grade school, my Dad became very irritated with the administration at my school because of the letters they would send when I’d get a good report card. In those days (dating myself) letters were typed with typewriters, and to save time, they’d photocopy (Xerox in those days) what was called a ‘form letter,’ with a blank for the student’s name. Then, they’d only have to type in each students’ name rather than re-typing the whole letter. These letters must have been easy to spot, and my Dad felt strongly that if the school was going to truly praise the children, they should hand type each letter. Now, I was oblivious to all of this and likely did not notice that the letters were not as ‘special’ as they could be, but I think it proves a point that I’m experiencing again in the age of new media. If you’ve been reading Seth Godin, you know that he has long sung the praises of so-called ‘permission marketing,’ where you use tools such as e-newsletters to develop a relationship with customers whereby they sign up to hear from you. Godin points out that the tenets of ‘old school’ […]

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