Posts Tagged ‘crm’

Are You Following The Golden Rule of E-Marketing and Social Media?

These days there are many ways that a life science company can reach out to researchers, which is great. You likely don’t just have one list of contacts in your CRM, you’ve got employees using LinkedIn, Twitter, etc. With this added flexibility comes new questions regarding how to make contact that is welcomed. We like to use the golden rule, in other words, do unto others as you’d have done to you. Here are some examples of what we consider to be breaking the golden rule, illustrating why it is a simple and effective guideline for many different situations. Unsolicited newsletter opt in. I was recently signed up for a newsletter simply because I’d exchanged an email with someone that had nothing to do with their products. I hear this complaint often from colleagues, that they’ve been signed up for newsletters and resent the sender. Your newsletter recipients should request to be signed up, or you should match their interests closely and monitor unsubscribes closely. Don’t assume a contact is a lead, and remember a newsletter is a regular publication which carries more weight than just sending an email. No ‘unsubscribe’ on mass emails. Related to the last point, you […]

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Getting More Out Of Your Life Science Network

© bmljenny on Flickr I was recently looking through my contacts for a specific reason and found many opportunities in other areas, and I also learned more about the status of my network on several levels. Our networks are becoming increasingly important for our professional success, present and future, and they are in a sense ‘living’ so we should tend to them regularly to keep them alive and thriving. I thought about the benefits of tending to my network periodically, say quarterly, and here are my suggestions for the process. Make a list of opportunity areas. Start by identifying all of the areas which you’re looking for opportunities or need growth in. For example, it could be prospecting for your own business or for your clients or colleagues. By now, you know it’s all about karma, so try to think of some ways you could help others. Also think about events that are coming up that you might meet someone at, topics you’d like to learn more about, and areas in which you’d like to improve your network. Make a list of contact lists. If you’re like me, your contacts don’t just exist in one application. Think about places like […]

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Privacy is the New Black

Lately I’ve been disturbed, and frankly quite irritated, by a trend in which more individuals, either acting on their own or on behalf of their company, frequently send personal email blasts with no easy way to opt out. These individuals are likely empowered by new tools such as LinkedIn and customer relationship management (CRM) software, which make it easy to send emails to a large set of contacts. However, this practice can be damaging to you and your company, and I’d like to point out the reasons you should think twice before sending personal email blasts. Violation of your company’s privacy policy. Having been in the marketing departments of large companies, I appreciate that privacy is a serious issue. I heard a story reminiscent of the “Hatfield and McCoys” family feud where someone harassed a neighbor by signing them up online to be mailed hundreds of catalogs. Because it is now so easy to find and abuse personal contact information, the federal government has realized the need for stronger online privacy regulations, you can learn more at the Better Business Bureau Online’s website. In California, every website which collects personal information requires a privacy policy, and if you are using […]

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