I recently had head shots taken on a very hectic trip to Seattle, and I was not as prepared as I would have liked to have been. Thankfully, with the help of a great photographer and my sister helping me to prepare, I got some good shots which weren’t in the style I had intended. Head shots and other imagery associated with your brand, personal or corporate, should match your company’s position and messaging, which you should explicitly define internally. Choices made by your employees, including images for marketing materials and head shots, will then more clearly portray the value of your life science brand.

Larger companies may have a style or content guide which indicates the messaging, voice, and imagery that the company uses. For smaller companies like Comprendia, I’ll admit we don’t have a formal document because we are relatively small and I thought I understood and could communicate it clearly. However, when excellent photographer Connie Riggio asked me what I wanted the pictures to convey, I stumbled a bit. I know the mission and messaging of Comprendia, how we help companies communicate their value, yet I was struggling to explain it because I am too busy and perhaps too close to it.

We run into life science companies that also struggle with their messaging and value proposition. When they started their company, they had a clear vision of the niche that their products would fill (hopefully). After a few years of dealing with the details, they may lose sight or be so close to the issue to see it clearly. If you are in this position, perhaps an exercise where we look at Comprendia’s value proposition, and how my head shots fit with it, will help you to explore and refine your own.

When I started Comprendia in 2008, I knew a fair amount about the life science marketing agencies that existed, and was inspired by their success. I have a very science, computer, and web ‘heavy’ resume, and also began to see the burgeoning role that science communicators would play, using tools such as blogs and Twitter. I decided this would be our niche, to champion science communication between life science companies and researchers, using social media as our toolbox.

We want to challenge ‘business as usual’ for life science companies by encouraging engagement with researchers at every level. One aspect of our messaging is the images on our blog, which are all simple and illustrative, mostly isolated objects meant to serve as an analogy. This imagery conveys our modern viewpoint of communication, which is to be clear and to connect with the reader. For personal imagery, we want to appear as approachable communicators, and we practice what we preach by helping out scientists online by serving as champions for their blogs, etc. and IRL (in real life) with monthly life science networking events in San Diego.

In keeping with our mission of communication and engagement, we’re asking you which head shot I should choose! The photos are numbered, please leave your choice of #1, #2, or #3 below, based on your perception of Comprendia and the points raised in this post. Also, I encourage you to think about your company’s positioning and message (write it down!), and to consider whether your imagery accurately conveys it.

Special thanks to Connie Riggio Photography in Seattle, she is more than just a fantastically talented photographer, she knew how to lead me into the shots I needed. She’s willing to travel and would be an excellent choice when you decide to redo the head shots for your company.

Which head shot would you choose for me to communicate Comprendia’s messaging and why? Please leave your vote for #1, #2, or #3 as a comment below, along with the reason(s) behind your choice if you have time.

Wow two months since the last Sound Bytes! We’ve updated our look from 80′s mix tape to ’00′s iPod, here’s our most recent playlist of links and tips for life science marketing and social media:

1. EMD Millipore: How do you like them apples?

   This week at our San Diego Biotechnology Network event my good friend and colleague Steve Edenson from EMD Millipore sponsored, and he showed me their brochure for Lead Discovery services, the tagline is ‘at the core of your discovery’ and they’re a nice light green with apples subtly featured. Here’s the twist: it’s apple scented! Perhaps it’s a gimmick, but it makes it memorable and you could even argue that it could help with branding or even send a subliminal message. EMD Millipore also recently announced their new branding (PDF) after Merck KgaA aquired Millipore last July. I’m not sure how the marketing team came up with the apple scent, but it shows creativity–how could you distinguish your marketing materials? I’ve heard great ideas from outside our industry, perhaps ask your printers, vendors or consultants for ideas, or have a brainstorming session on a Friday afternoon with your team. I also like to keep an open mind when visiting other events such as home shows, etc., or even sorting through junk mail.

2. Twitter gives developers the bird.

   In our Twitter workshop last week (available on demand soon!) we emphasized that you should cautiously rely on the posting and analysis tools outside of Twitter, because they can be here today and gone tomorrow. Instead, you should start talking to your IT team now about creating archiving and analysis tools for Twitter and other social media. Why? Well, we got a good example this week, as Twitter told outside developers to stop making applications which they claim are confusing end users. These ‘confusing’ applications are in many cases more intuitive and useful than the Twitter web and search tools, which is why they are so popular. Big name apps such as Hootsuite and Tweetdeck will likely stay, but this move is a harbinger towards more control for them and less functionality for end users, unless Twitter beefs up its development of tools. How does this affect the life science marketer? Twapper Keeper is (or was, depending on when you read this) a fantastic tool to see the content and users centered around an event or keyword, and Twitter is forcing them to shutter their most useful features March 20th. Get your archives while you can, and get those conversations started with your IT group (there is an open source version of Twapper Keeper they may be able to install for you)!

3. HootSuite launches more analytics

   If you use HootSuite for posting to and managing your Twitter accounts, check out their announcement about now providing more analytics. You can now get more information about your facebook page and Google analytics, and it may help you ‘close the loop’ from social media to sales so that you can measure return on investment (ROI) better. HootSuite is a big competitor for TweetDeck, this may make them ‘owl that’ in the battle for leadership.

4. Google tweaks its search engine.

   In an announcement in late February, Google announced some changes that should benefit the life science marketer. They’re cracking down on so-called ‘scraping’ sites which reuse content on an automated site in which the goal is more visitors and Ad revenue. You may have noticed these sites when searching for information about your brand or products. Hopefully, this will happen less often, and you may want to check your company’s PageRank or search results in general to see if your ranking has improved at all. I’d expect modest, if any, change, and you should also discuss these changes with your IT/search engine optimization group to make sure they are taking the changes into account.

The soundbytes tag on Delicious contains all links mentioned, as well as others we think are useful. Sign up for Comprendia blog email updates to get our playlists delivered to your inbox.

To share this post easily cut and paste: Sound Bytes: Links and Tips For Life Science Marketing & Social Media 3/18/2011 http://bit.ly/soundbytes0318

Here is our latest collection of links and tips for life science marketing and social media:

1. Life Technologies’ New Look

Someone could write a book about the different branding of Life Technologies throughout the years. To me, they were the first company to really bring a distinctive branding to life science products, and I think following them is important to learn about how companies can deal with the challenges of consolidation. Check out how they’re using the Life Technologies brand as an umbrella for the many company brands they represent. One former Invitrogen employee told me that it is reminiscent of IVGN’s early days. What do you think? It is also interesting in light of CEO Greg Lucier’s comments that the company will expand into the medical area in the next year. Will this new branding be used, or will they require more differentiation for this market?

2. The Social Network.

I just saw this movie about the genesis of Facebook and I’m ‘assigning’ it to anyone who is interested in creating social media applications for life scientists. While the movie tends to focus on the negatives of the early days of Facebook, it also shows how this application, which faced considerable competition from the likes of MySpace and Friendster, differentiated itself and eventually won the race. To me, it underlined the importance of usability and understanding what motivates people to participate in social networks.

3. HIV/AIDS New Media Guide.

This is a great resource from AIDS.gov which gives both a basic overview as well as examples of how new media is being used to engage HIV/AIDS patients and advocates. Even if you’re trying to engage a different audience, it’s a great site to look through and bookmark. As with much of new media, the site itself engages as it educates.

4. The Semantic Web is coming….

As we’ve discussed, the changes happening on the web aren’t just about people interacting or even your ability to engage your customers more. The data structure of the web is changing and you need to take notice as it will change e-commerce, likely sooner rather than later. Here is one article to pique your interest.

All links can be found under the soundbytes tag on Delicious, and sign up for Comprendia blog email updates to get our mix tapes delivered to your inbox.

Social media applications which track users’ locations are big news recently since Facebook Places launched, competing with Foursquare which has three million users. Many businesses are learning to leverage these applications, allowing users to learn about discounts and gain benefits for ‘checking in’ to their establishments online while they are visiting them. Even though life science companies do most of their business via the internet and mail, there are ways they could leverage these location-based applications. Below are our ideas for life science companies to use tools like Foursquare, and we hope it sparks some ideas for building their brands and obtaining leads and sales in new ways.

Account Managers. Getting the sales team using location-based applications is perhaps the most straightforward way to take advantage of them. Account managers could check in while visiting large institutions or hot spots, offering prizes for customers who see their check ins online and find them. More generally, account managers could give prizes to those who check into institutions in their territory–the implications for lead generation are fantastic! What’s great about Foursquare is that from the login perspective, it’s an isolated application. In other words, employees don’t have to worry about mixing their personal and business personas as they must do on Facebook. They can create a Foursquare persona for work and upload their email contacts (and check in only when working).

Events. Perhaps vying for first spot with the sales team, events are a terrific opportunity for life science companies to use location-based applications. At conferences, companies could offer benefits for ‘checking in’ to their exhibit (anyone can create a venue on Foursquare). Attendance at seminars and workshops could also be tracked, rewarding the first to check in. While it’s true that currently these applications can be ‘fooled’ and users can check in without actually visiting, really it’s more about engaging with them and building your brand through their sharing. As with most social media applications, Foursquare ‘plays well’ with the other tools such as Facebook, allowing each check in to be shared with hundreds of people on other applications. A nice side benefit is that customers may make connections with each other while participating, helping everyone.

Supply Centers. Many institutions allow companies to stock popular products on site, making it more convenient for customers. These supply centers are usually fairly low profile–usually a freezer in the hall or shelves in a small room. They are the perfect opportunity to use Foursquare. Companies could allow users to check in and perhaps give discounts or prizes for the mayor (the person who checks in the most frequently). The perhaps little-known supply center will also be seen by all Foursquare users in the vicinity, as cell phones’ GPS is used in the application, allowing them to pick from nearby venues to check in to. Our local Scripps Research Institute has 156 checkins from 23 people, and this number will likely grow.

Activities and Virtual Events. An interesting take on the location-based applications is Miso, which allows users to check in while they are watching TV shows. In San Diego, we’ve even ‘checked in’ after earthquakes, treating them as an activity. Now, this could make many life science brands salivate, as you could imagine researchers checking into such activities as ‘doing PCR with Company X Polymerase.’ While I don’t envision these activity-based check ins going this far, I do think researchers would check in for webinars, product launches, promotions, or even scientific discoveries. Wouldn’t it have been cool to ‘check in’ when the structure of DNA was discovered, or the human genome sequenced?

As we cover in our Life Science and Biotech Social Media Training and Workshops, many companies in our industry are just getting their feet wet with these new ways to connect with their customers. So, these ideas may not be adopted soon, but we think that it’s never too early to start thinking of ways to leverage the massive networks that researchers have already created. The changes that Facebook have made recently will likely herald a new era of the web, where these networks, and standardization of its content, will rule. The ‘virtual world’ of online places can be seen as the ‘wild wild west’ (www, get it?) in which life science companies should stake their claims now.

To share this post easily, cut and paste: Four Ways Life Science Companies Can Leverage Foursquare for Branding, Leads, and Sales http://bit.ly/bggljD

We think it’s great that we can count 33 life science company blogs on our list, and we applaud those companies who are leveraging this flavor of social media. You may know that we are blog aficionados, however, and that we are very…ahem…opinionated as to how corporate blogs should be designed, both strategically and tactically. While I’m hesitant to specifically call out blogs that need improvement, I’ll provide my top five ‘wishes’ for them below to help life science companies succeed.

Use WordPress.org. There are several ways in which you can implement a blog ranging from 3rd party sites (e.g., WordPress.com, TypePad) which will host the site for you, to software that is installed on your web server (e.g., WordPress.org). Installing WordPress.org may take a bit longer at the very beginning, but it offers much more flexibility, and the benefits far outweigh any initial delays (which really should be minimal because the software is constantly becoming easier to install and use). WordPress.org is more versatile because there is much more control over the interface and functionality of your blog. WordPress.org installations allow access to hundreds of modules called themes and plugins, giving unlimited interface and branding options. We see several life science companies who’ve produced a blog that looks nothing like their website and has very limited functionality, likely because they’re using 3rd party software with fewer options. As we’ll discuss in the next item, this flexibility allows you to extend the brand of your website. As we explained in an earlier post describing our STIR Social Media system, engaging scientists and maximizing return on investment (ROI) requires creating applications with very specific attributes, so having maximal flexibility is important. (Note: WordPress.com and WordPress.org utilize the same software, the only difference is in where it is installed.)

Think carefully about branding. Everything about your blog should meet the high standards you have for your website. This includes all the hard work you’ve put into your main website interface and ensuring that your brand is represented accurately. We would like to see more life science companies remembering the importance of branding, as many of the blogs have little resemblance to their corporate site. As pointed out by social media guru Chris Brogan in his book Trust Agents, a big part of success in social media comes from garnering trust from your audience. Think about it, would you trust a blog from a company which had no resemblance to the branding you’ve come to expect from them? The MO BIO Laboratories blog is perhaps the best example of a well branded, integrated blog.

Choose a unifying content theme. Alleviating customer ‘pains’ is a good strategy for engaging scientists and achieving a good ROI with social media, something we discuss often. Learn about the biggest issues customers have in your product area, and develop a blog theme which addresses it. Stay focused on this theme, so that scientists know where to turn to with a problem. We see some life science companies having difficulties in this area, they blog about diverse topics which may be interesting, but don’t meet customer needs. A great example of a company that does it well is Accelrys–their blog is targeted and seems to fill a niche for scientists who have questions about their informatics products.

Don’t reinvent the wheel. Along the same lines as extending your brand and having a consistent theme, is to rely on the same resources your company has been using for years to engage customers. We strongly believe that life science companies have been using social media-like strategies and tactics for years, by supplying useful newsletters, posters, and online applications. Why not breathe some fresh life into these resources, providing updates and more web-friendly versions of newsletters, application notes, etc. on your blog? Taking a look at what has worked well in the past will also point you towards a unifying theme for your blog.

Think outside the blog. Some companies who decide they need a blog forget about the the ‘social’ component of ‘social media.’ Personal bloggers start blogs for the love of their subject matter, and naturally seek out other bloggers, interacting with them by leaving comments on their blogs, etc. This is a major part of the reason blogs do so well with search engines–fellow bloggers link to each other, providing the inbound links that show search engines that a website’s content is highly regarded and worth a high search rank. This may sound like just an algorithm, but experience and common sense points to the conclusion that those who engage with the community are more knowledgeable and trustworthy. We’ve seen many life science company blogs set up as silos–independent of their corporate website, and with few noticeable ties to other blogs, twitter/microblogging, etc. (we may be wrong, correct us below!). An example is the Accelrys blog–no blogroll and a link to a twitter account that is inconsistently updated and mostly non-interactive (sorry, had to throw one criticism in!). Those of us who employ many facets of social media know that a synergistic strategy is crucial to success for many reasons, including achieving more engagement, benefiting from the community, and getting more leads. We want life science companies to be successful with social media, and would love to see you engaging with the community more.

We’ll be talking more in depth about first party social media applications such as blogging at our June 22nd Social Media for Life Science and Biotechnology Workshop in San Diego. We’d also be happy to give you training or a free consultation to help you get the most out of social media. Contact us for more information, and be sure to subscribe to this blog so you’ll get tips like these. Also, why not start engaging more by leaving a comment below?

To share this post easily, cut and paste: Five Things We Wish Life Science Company Blogs Would Do http://bit.ly/bRFFEm

One of the tenets of new media and marketing is a strategy called ‘Launch & Learn.’ It refers to executing marketing campaigns, launching products or websites quickly, setting up metrics to determine their success, and redefining as necessary. The benefit? Begin building brand loyalty and communicating with your customers early, rather than delaying launch, or waiting until your website or product has achieved perfection. The new paradigm has been driven by the growth of tools to create ‘web 2.0‘ websites, where users can interact and give feedback. This has accelerated the pace of business and the feedback loop cycle, and companies have quickly learned the benefit of launching campaigns and products sooner rather than later.

What about Biotech products? We all know that there are many factors that come into product development and doing business in Biotech. Our products are not T-shirts which we can design one day and toss out the next. So, the products we launch are unlikely to hit the market any more quickly. However, engaging customers through web 2.0 tools, and testing ideas or campaigns can surely benefit any product or company. In biotechnology, especially, where so many directions for products can be taken, from tools for studying drug targets to the latest in instrumentation, it seems imperative to get as much feedback as possible, especially since products often take a long time to be developed. If you work in a highly regulated area of Biotech, such as diagnostics, turn ‘launch and learn’ around and determine what things you can launch quickly to learn more about customer needs. Biotech can learn a lot from newcomers such as 23andMe, who have created blogs and communities, likely towards this goal.

Changing to a ‘launch and learn’ strategy involves a change in attitude towards a more facile development of applications, sometimes relying on open source software and outsourcing projects to smaller, specialized groups. I see many in Biotechnology and science being reluctant to embrace these new ideas, partially because of the age demographic (no offense–I’m describing myself too). We learned that big agencies do Ads and PR, professional website design is expensive and lengthy, and that large companies are the only ones that can ‘reach the masses.’ Additionally, Biotech has been a very slow adopter of social media, which bucks all of these trends.

Traditional marketing, as well, with ideas that brands should remain consistent, also stands in the way and leads to more ‘staid’-fastness. I would argue that reaching your customers earlier by launching a website that may not yet have the perfect ‘look and feel’ you want, is more favorable than waiting and missing the opportunity to connect earlier and with more people. While new media moves quickly, building relationships with customers takes time, why miss out? Your Search Engine Optimization will thank you for launching early as well, because rankings improve the longer a website has been published. Launching early is exceedingly more important if your website embodies a new idea or product. According to Ries and Trout’s classic book The 22 Immutable Laws of Marketing, the first law states that ‘it’s better to be first than it is to be better,’ so it’s clear that launching and learning aligns with traditional marketing. This philosophy should be pervasive in your strategy and tactics–plan to use media which is amenable to determining your metrics and ROI quickly, and to revise your plans according to what you find.

Do I suggest that you put up a sloppy website rather than having none at all? Launch a product, either physical or virtual, before it’s ready? Not at all! Be proactive, and hire a team of professionals who adopt the ‘launch and learn’ philosophy. Be wary of those who present long time lines or large price tags. Don’t rush decisions, but don’t belabor them either. Want to learn more about it? I highly suggest reading Seth Godin’s Meatball Sundae and Jeff Jarvis’ What Would Google Do. Also, of course, Comprendia can help you to implement ‘launch and learn’ strategies and tactics to help you become more market driven, contact us.

In our first Biotechnology Marketing 101 presentation, we discussed using the principles of marketing to help further your career. In our latest presentation, Biotechnology Marketing 101: Your Company (PDF), you’ll learn how promote your small or large company using tactics that all marketers use to promote any ‘product,’ be it a physical product, service, or organization. Learn about every day steps you can take to ensure that your company is positioned for success. The presentation includes strategies to make the most of your budget. Tips for everything from choosing a logo to leveraging PR is included here, and please contact us if you’d like to schedule a free, personalized Biotechnology Marketing 101 presentation and consultation with Comprendia.

When I first made the leap from academia to marketing in the life sciences, branding was a foreign concept to me, and I had a hard time relating it to biotechnology products. Wikipedia defines branding as “a symbolic embodiment of all the information connected to a company, product or service . . . which serves to create associations and expectations among products made by a producer.” Translation? The best example I can think of is from one of the world’s leading brands, Coca Cola. You see a can of Coke, with its red imagery and logo, and you know what to expect when you pop the top and take a drink. Can you imagine if tomorrow Coke cans came in yellow? Would you expect the same refreshing beverage as you placed the can to your mouth? Probably not, and that’s because you have “associations and expectations” with the Coca Cola branding, which you wouldn’t have with a new labeling of the product.

Why should you care? Branding can be used in a lot of different ways at any sized biotech or life science company. Most consider Invitrogen to be the first company that brought formalized marketing and branding to the life sciences, with a distinct “look and feel,” which was incorporated into their product packaging, newsletters, catalog, and clever, consistent Ads. All of these materials work together to evoke an overall opinion of the company in the mind of the customer. When a scientist opens a kit from a well-branded company, s/he already has an expectation as to how the product will work, and normally this is a good association, otherwise it would not have been purchased.

Large companies normally have a branding style guide which directs them on which colors and fonts to use, layouts for Ads and all communications with customers, and sometimes even a “voice” which describes the style of the verbiage used. These style guides are done by trained branding professionals, and can be expensive for smaller companies. However, smaller companies can take advantage of branding without this large expenditure, by keeping a few key concepts in mind.

Start with a web/graphic designer to design your logo, website, and brochures–there is no shortcut for this, and doing it yourself can be disastrous. While you are at it, have them design some key items that you know you’ll need in the next 6 months, which may include product inserts, fax cover page/letter head, business cards, email blast template, and newsletter. Getting these items now will save you time later, and may also give you a “head start” with other materials you’ll need. I once heard that there are three things that are needed for effective branding: consistency, consistency, and consistency. This rule may be even more important for a small company, as potential customers are looking for clues as to your company’s reliability in all of their communications with you. With some forethought, you can portray a consistent branding message to your customers. When consistency is paired with high quality products, researchers will associate your marketing materials and communications with your products, leading to increased loyalty and purchases. Here are some tips to help you to remain consistent:

1. Consider product packaging and inserts carefully. All should be consistent in content and with the brand.
2. Utilize a consistent font in all of your advertisements, and communications when it is feasible. This should be part of the package that the designers give you.
3. Ask employees to include a company-wide, consistent signature in emails, with all contact information.
4. Make sure the company letterhead and fax coversheet are easily accessible to everyone in the company, and utilized.
5. Make sure that your voicemail system is user friendly and consistent (you can even suggest a greeting for employees).
6. Consider a short training for all employees on the importance of company image and consistency of the brand. You’ll likely find that employees are proud of your products, and are eager to keep the branding consistent, once they understand the importance.

Do you want to learn more about how you can leverage effective branding for increasing market share for your biotech and life sciences products or services? Comprendia can help, contact us to schedule a free one-on-one or web-based presentation, and ask about our Marketing 101™ workshop. This post is part of Comprendia’s Marketing 101 Blog Series, designed to help you grow your business by developing marketing strategies and tactics that work for biotechnology.