Biotechnology Industry Organization (BIO) International Convention

May 3-6, 2010 McCormick Place Chicago, IL

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A common theme, and something that is very satisfying with our work, is that through our actions we show biotech and life science companies how they can use tools such as social media to grow as we have. About six months ago at a San Diego Biotechnology Network event, we gave out CDs with a few of our Biotechnology Marketing 101 presentations. Cynthia Davenport, Ph.D., Founder of TigerTox Pharmaceutical Toxicology Services, received one, and actually looked at them and gave us a call (very cool when things work as intended!).

After meeting with Cynthia, we decided that the best way to get started was with a BioStartup™ Marketing Kit, providing her with a logo, branding, and website in one package. We started by gathering TigerTox’s needs through our online Creative Briefs, a process we utilize to assess high-level objectives, tactical details, and to tease out aspects important for positioning companies and products. The Creative Brief process is a mainstay of traditional marketing, and we have made it more accessible to our clients through our online forms and have also tailored them for new tools such as social media.

We received Cynthia’s Creative Briefs and started with her logo. The process went quickly because she knew what she liked (and didn’t!) and we refined the logo in a few rounds. Communication and setting expectations are key in the process. The TigerTox logo is simple, expressive of her company’s name, versatile, and is part of a larger branding of the company as a whole. What we love about the Creative Brief process is that we can always look to it for guidance and keep on track to be sure objectives are met.

Next, we developed a website and ‘ToxInsights’ blog for TigerTox. We leveraged WordPress, great software which provides a framework for professional, dynamic, and easily administered websites (even high-powered blogs like Johnson & Johnson’s JNJBTW use it). We utilized our programming and design skills to created a branded site which is highly customized, allowing for integration with Twitter, RSS feeds, and search engine optimization (SEO).

We also provided in-depth technical and social media training to TigerTox, allowing Cynthia and her associates to hit the ground running–they’ve already got several blog posts done. We even helped TigerTox to easily find resources to help with blogging and Twitter through a customized RSS feed. Our background in life science as well as social media helps us to anticipate our clients’ needs, as we’ve used the tools firsthand to reach scientists. We also help companies develop a Social Media Charter™ to guide you and ensure that objectives are met, you can learn more on our Social Media Capabilities page.

To summarize, we GREATLY enjoyed working with TigerTox and we love the fact that they looked to us for inspiration. We hope that you’ll in turn be inspired by them to develop your business or products, as they truly ‘get it’ and have a great product for drug development. We plan to give more examples and resources at the upcoming Bootstrapping Biotech event with the San Diego Biotechnology Network October 29th. Not in town? We’re videotaping it and will provide links afterward. Also, contact us for a free consultation, perhaps the best way to become inspired!

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I’ve recently come to appreciate the true power of RSS, or really simple syndication. RSS feeds are a way for websites to easily communicate their updated information. Because the information is standardized, it can be picked up by other applications which aggregate the information, such as Google Reader (GR, see summaries here and here for help getting started).

So what? You can set up some really cool automated tools to keep up on just about anything on the internet, including topics relevant to science and biotech business. You can keep tabs on the latest work in your field by setting up RSS feeds for pubmed searches. You can also follow blogs and news by searching for ‘RSS’ or looking for the orange symbol on any website, and subscribe. If you’re like me, you’ll actually feel a bit excited when you find a great blog or website, and find that you can add them to GR.

There are also clever ways to feed customized information into and out of GR. You can set up Google Alerts for updates any topic on the web, and feed it directly into GR (choose ‘deliver to feed). This is great if you work at a company and want to keep tabs on your competitors and their products, or even on your own company. You will know almost instantly when updates are made to a very wide variety of websites (you will be surprised how thoroughly the alerts ‘search’ for information), and GR stores all of the information for your future reference. I have even heard of people feeding all of their email into GR!

GR also has clever ways to send information out, which can be handy if you have colleagues or clients that want updates without using GR. You can put feeds into a folder and send the results into a publicly viewable page. You can go one step further and set up email updates via Feedburner, if you really want to make it easy (we used this trick for our ‘Instant Social Media for Scientists‘ email updates).

So, are you ready to wow your colleagues and coworkers by knowing the latest and greatest, as it happens? This post was partly inspired by a San Diego scientist who told me he was doing just that–impressing his boss with his knowledge of cutting edge research through GR. Additionally, using RSS information can help you to become a ‘channel‘ of information for posting items to social media applications such as twitter. Check it out, and start by subscribing to the Comprendia RSS feed!

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If you’ve been following along with the Biotechnology Marketing 101 blog series, you know that we provide guidance for life science and biotech companies to start and grow. We’re taking this from virtual to IRL (in real life ;) at our October 29th Bootstrapping Biotech event with the San Diego Biotechnology Network. We’ve lined up some excellent speakers who will cover everything from getting funded to strategic and tactical marketing and social media for your company or products. We’ve had a lot of interest so far, even outside of San Diego, and really think that a lot of great, synergistic connections will be made at the event. Even if you don’t work at a small company, we think you’ll be able to learn and meet those who can help you make the most out of your marketing budget. As always, we’re open to feedback as to what you’d like to see–leave a comment here or on the SDBN site.

While vacationing, visiting family in coastal New Jersey (nicer than it sounds), I spent some time on the beach. A plane with a trailing banner flew by, advertising a product I still don’t remember. Ever the marketer, and never being the type who likes to zone out for hours on the beach, I started to think about this flavor of ‘broadcast’ advertising.

The problems are multi-fold: 1. I didn’t have any clue what the product was 2. I had no idea how to follow up to learn more 3. Even if I did have a ‘burning desire’ to find out, I certainly forgot the name of the product by the time I got to the internet (ignore the fact that I had my blackberry and could have looked it up).

What’s interesting is that this company probably paid $1-3K for this promotion (maybe more, as I learned that flying a plane with a banner is quite an art). What did they get in return? I’m sure they don’t even know–hard to determine a return on investment (ROI) on a media has no way of tracking. Instead, I think they should have hired college students to visit 4-5 beaches, and hand out free samples and chat the beachgoers up. Now THAT I would have remembered, and they also would have gotten feedback on peoples’ reactions to the product.

Relevance to life sciences? If you’re like me, you ‘cut your teeth’ on this type of ‘broadcast’ advertising, mostly print Ads (although it would be cool to rent a plane). Even some online banner Ads and e-mail blasts can be forms of broadcast advertising (banner blindness is a well-known phenomenon where users learn to ignore such information). You got used to putting your message ‘out there’ without expecting many metrics and feedback. Now, however, there are myriad ways to promote your products in an engaging manner AND to get metrics that can be used to determine ROI and the next tactical (or even strategic) steps.

Examples? Set up Google Adwords, targeting those who are looking for your product, and learn what people are searching for. Start a blog or forum on your website, forming an interactive community that cares about your products and tells you want their needs are. Make sure your newsletter is about customer needs, and not just a listing of your products. These are just some ideas–by being resourceful, and ruthless about ROI, you’ll surely come up with more.

Should you abandon broadcast advertising? No, it has a place in your tactical marketing plan, reinforcing your brand. But, it is easy to fall into the ‘same old, same old’ and to rely on it too heavily. Contact us for a free consultation to learn how to get started engaging more and broadcasting less.

A friend told me she saw a story on NPR about gaps in coverage of events in Afghanistan because so many news organizations are suffering and can’t afford as many reporters in the different regions. Hopefully, this is just a temporary situation, and changes in the media landscape will eventually mean more coverage, but it made me stop and think about news in the biotech and life science industry. With fewer resources, some news organizations have resorted to simply reprinting press releases rather than adding value by selecting truly newsworthy releases, and/or editorializing to put the information in a broader context. I have watched this firsthand as the San Diego Union Tribune’s biotechnology section has changed significantly over the last year, as changes in personnel have taken place.

The result? A sea of press releases, each told from the company’s perspective, touting their company or new product as the best thing since sliced bread. Who will listen or care? Fewer than you think, as we all are confronted with much too much information these days. Anyone can send a press release these days, and that means that everyone does. Comprendia monitors the web and social media activity for the major life science brands, and has found that these verbatim press releases make up a significant amount of the online ‘news’ from these companies.

What is the solution? If you’ve been reading the Biotechnology Marketing 101 Blog, you likely know what’s coming next, as it’s a common theme (some would say it’s our soapbox ;). Today’s environment requires that you build a community that will care about your news or product launch. A newsletter is a great first step, but let me ask you: how much of your newsletter is simply focused on your company and products? This limits your reach substantially. For example, let’s say you sell columns for protein purification, and your newsletter reflects this very narrow field. Your customers will see you in this small area, stifling your opportunities for growth. Think about the potential to grow by creating a general protein purification blog or newsletter, providing tips and resources that are not always directly related to your products (as we’ve discussed earlier). Besides widening your customer base, you’ll get feedback from customers not only about your core products, but also about upstream and downstream applications, allowing you to move into new product areas. Becoming the resource for a more broad area also helps you to be found by search engines, and your readers may even be so zealous that they pass the information on to colleagues.

The community you build will feel as though they are a part of the product development process, and will truly care about your product launches. While this type of marketing appears to take more time and effort, you’ll find that not only does today’s environment require such an approach, but that it is more beneficial for all involved. In effect, the crowd has spoken and, they want and need this type of interaction from you. Need help? We’d be more than happy to help you get started, sign up for a free consultation.

When I started Comprendia little over a year ago, I actually had some doubt as to whether WordPress, a software popular for blogging, could be used to create my entire site. With the knowledge I had of web programming and WordPress, some through my personal usage, I quickly developed a branded, web 2.0 site. Now, it appears to me as if WordPress is taking over. If you look closely, you’ll see many websites are using it. Several nice examples of corporate WordPress sites exist here and here.

Why is WordPress so great? It has a highly customizable front end, with a user friendly back end as well. This translates into professional-looking websites which can be easily edited by non-professionals. This combination creates the potential to make businesses of all sizes more functional on-line and responsive to their customers, even if they choose not to use WordPress blogging feature. It is a stellar example of open source software, meaning that developers literally all over the world have written ‘plugins’ and ‘themes’ for it, making it infinitely customizable. Using it, I created the Comprendia site and the SDBN site quickly. Both are branded sites with many web 2.0 features, and I am able to quickly change content. Additionally, search engines LOVE blogs and WordPress can be configured to dramatically improve your ranking, which I’ve used to quickly reach the first page of results for terms that I think are important.

What does the ‘WordPress Wrevolution’ mean for life science/biotech companies? For small companies, it means you can set up a professional looking website with an integrated blog, and it can be branded and doesn’t have to look like open source software. Interesting scientific news and articles can easily be fed into your site, adding functionality and content. Your site can easily be integrated with and leverage other social media, creating a comprehensive strategy gain exposure and new customers. Mid-size life science companies Accelrys and Promega use WordPress for their blogs, even Johnson & Johnson’s JNJBTW blog uses it! Hopefully, this embracing of WordPress means we’ll see more blogs and interactivity from biotech, life science, and pharma companies in the future. Currently, as we’ve covered, the number of blogs from our industry is very small.

My niece Anne is doing a ‘virtual internship’ with me this summer, and some of this includes learning WordPress so she can update the Comprendia and SDBN sites. Typical of her generation, I asked her to do it, and although she knew little about it to begin with, she told me you ‘just have to figure it out’ and picked it up quickly. We can all learn a lot from her attitude, and realize this ‘just do it’ mentality is all we really need, regardless of whether we ‘grew up’ with Facebook.

How do you get started? Check out the links below to get your feet wet. While we encourage you to try it yourself, we can also help you to create a branded and unique website and blog, or integrate a blog with your existing website. We work with a team of designers and developers, and together with you we’ll create a site that will help you to grow quickly. Contact us for more information, check out our Biotechnology Marketing 101 blog series, and sign up for updates via our RSS feed.

WordPress Resources

Special thanks to Anne Warner, student at Indiana’s Taylor University, for composing this list. You can follow Anne on twitter at @anwarner. This is Anne’s ‘Summer of Social Media.’ ;)